Shipping + Return Policies

SHIPPING:

US ORDERS: STANDARD SHIPPING:

Most orders will ship out the same day of ordering (we do not ship Sundays or holidays), however some orders will take 1-2 days to process. Your order will be shipped first class or priority shipping with USPS which usually takes 3-5 business days, depending on your location.

We have partnered with Mebie Baby, Angel Dear, Clementine Kids and Imani + Kids and you may receive packages shipped from their warehouse. 

CANADIAN ORDERS: 

Most orders will ship out the same day of ordering (we do not ship Sundays or holidays), however some orders will take 1-2 days to process.  Your order will be shipped first class or priority shipping with USPS which usually takes 10-40 business days, depending on your location. However due to Covid-19, we are seeing longer delivery times. If there is a significant pricing difference in terms of carrier rates (postal service vs. UPS/FedEx/etc.), we may contact you in order to choose the best option.

miller + jett does not collect duties, taxes, customs, or brokerage fees at the time of purchase. Therefore, international orders ship with these potential additional fees unpaid. We cannot determine what these charges will be at the time of shipment. We recommend contacting your local customs office if you have questions. 

Customers may be charged duties, taxes, customs, and/or brokerage fees on their international orders at the time of delivery in the local currency. Customers will be responsible for all duties, taxes, customs, and/or brokerage fees.

If you have any more questions regarding international shipping, please reach out to us via email - millerandjett@gmail.com

RETURNS AND EXCHANGES:

If your purchase does not work out for you, we are happy to exchange or refund you for most items. There are some return guidelines and restrictions.

Because of the limited quantities per style and size, we can not guarantee we will have any specific items available for exchange. 

ALL RETURNS AND EXCHANGES MUST BE RETURNED ACCORDING TO THESE INSTRUCTIONS:

• Email us at millerandjett@gmail.com to request a return authorization. Please include: NAME, ORDER NUMBER, ITEM(S) BEING RETURNED, and REASON FOR RETURN.
• All items must be returned unused, unsoiled (no makeup residue), undamaged, unworn and original tags still attached. Gift / products must be returned in their original box. We simply cannot honor any refunds if these standards are not met. 
• Exchanges & refunds will only be accepted if contacted within seven (7) days following the date you received the item. We send every shipment USPS with tracking so we are able to confirm when you received said item. 
• Return Shipping - you are provided a pre-paid return label. Return costs are deducted from total refund amount.
• Exchanges - please order the item you are wanting to exchange for and then we will send a return label (no cost) and refund the other item when received. 
• We reserve the right to deny full or partial refunds for items sent back that do not meet these standards.
• All refunds will be processed 7-10 days after receiving and inspecting return.
• All sale items are final sale. 

Additional non-returnable items:

Gift cards

Personal care items

Fragrance items