FAQs

You can place an order without an account. But we highly recommend that you register to take advantage of our offers and promotions that are exclusive to accounts.

You can use BabyList.com - a registry that you can put anything onto your baby registry from any store.

If you have a gift card that was purchased before March 10, 2021 through our eleven71shop.com site it will not work on our new website. Contact us at millerandjett@gmail.com with your gift card number - we will disable the current one and issue you a new one.

The shipping protection is an affordable guarantee that if your package doesn’t make it to you or is damaged during transit, you will be compensated. miller + jett is not responsible for lost, damaged or stolen packages. However, with this shipping protection applied to each order we are able to make sure you are compensated. With this package protection you will be taken care of.

Once you’ve placed your order, you will be sent a confirmation email immediately after your order has been successfully submitted. We will also send you a confirmation email providing tracking information once your order has shipped. If you don’t receive an email confirmation, check your ‘spam’ or ‘junk’ folder and it should be there.

If you have not yet received an email stating that your order has shipped, please email millerandjett@gmail.com immediately using the Subject: "Cancel Order" and include your order number. Depending on where your order is in fulfillment, we will attempt to get it canceled.

If you have not yet received an email stating that your order has shipped, please email millerandjett@gmail.com immediately using the Subject: "URGENT ADDRESS CHANGE" and include your order number and correct shipping address in the body of the email. If you have already received an email stating that your order has shipped please click the tracking number in the email to see what courier was used to ship the package. Then please call your local office of said courier, give them your tracking number and let them know the correct address of where you would like the package delivered.

Once your order has been shipped, we will notify you by email of the shipment status. This email will also provide you with tracking information and the ability to access the status of your order. You can also check your order by clicking "Track Order" on our website you will need your order number + email address.

Yes. Once you’ve placed your order, an order confirmation message, which will contain your order details, will be emailed to you. If an email does not appear to have been received, please check your spam folder.

We accept PayPal, Afterpay, Amazon Pay, Visa, Visa Debit, MasterCard, and American Express.

We are not responsible for customs charges. Customs may charge their own fees which are not associated with our shipping cost. They are their own entity and reserve the right to charge as they see fit.

If your order has not yet been processed in our shipping system, we may be able to modify your shipping address for you. If your order has already been processed for shipment or is already in transit, we unfortunately are not able to modify the shipping address. We kindly recommend that you contact your local post office to arrange for a possible address change or pick-up of the package. If you are unable to receive your package, please contact our Customer Support Team and we will do our best to assist you further.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

If your tracking says your package will arrive later than expected, USPS may be behind due to weather or some unforeseen issue. It is still in route to you! We recommend signing up for text or email updates on your package through USPS. We highly recommend purchasing Guide Order Protection at checkout for $0.98 and your package is protected from any loss, damage, or theft.

We begin processing your order immediately after it has been placed, however, we ask for 1-2 business days for us to prepare and ship your item.

We currently ship to Canada. All packages are shipped with duties and taxes unpaid. These charges may or may not apply to your package. If you are unaware of the custom or tax charges, we please ask that you contact your local customs office before you purchase an order with us. The customer is responsible for all fees. Shipping costs vary depending on package size and location. Feel free to Contact Us for more information!

We use USPS + UPS

Yes. We offer free shipping for all orders over $50.

For missing packages please contact your local post office with your tracking number. miller + jett is not responsible for any lost merchandise, however we advise you to reach out to our customer service team, they will do everything possible to assist with the recovery of your package. We highly recommend purchasing Guide Order Protection at checkout for $0.98 and your package is protected from any loss, damage, or theft.

We highly recommend purchasing Guide Order Protection at checkout for $0.98 and your package is protected from any loss, damage, or theft. If you selected this then you can file a claim. Link available in our Customer Care section. Please note, orders that have opted out of shipping protection do not qualify for compensation for any lost, stolen, or damaged packages. miller + jett is not responsible for any lost merchandise. For missing packages without protection please contact your local post office with your tracking number. You can contact us at millerandjett@gmail.com if you have further questions!

Returning your unwanted items is simple and easy! Firstly, please refer to the Return Policy to ensure that your return meets the criteria stated. Then contact our support team immediately and they will guide you how to return an item.

Please send us an email at millerandjett@gmail.com with a picture of the item you received and your invoice. We will make sure you get taken care of!

Please contact our support team at millerandjett@gmail.com immediately and they will guide you how to return the faulty or damaged item and get the correct one.

Yes! We recommend that you purchase the item you are wanting to exchange for and then we will send a return label (no cost) and refund the other item when received.

If you are shipping it back to us using our prepaid return label the usual turnaround time is 1 - 2 weeks from the day you give the package to USPS or UPS until the merchandise is checked in and the refund is issued. Do not ship items back through any other means other than the prepaid return label that we provide as package may be returned to you.

You will be notified via the email address associated with your order within 24 business hours of your return's arrival. It can take up to 7-10 working days to fully process your return and reimbursement. Refunds will be issued to the original method of payment. Your banking institution may require additional days to process and post this transaction to your account. Please note that refunds may take up more days to process due to varying processing times between payment providers.

If your purchase does not work out for you, we are happy to exchange or refund you for most items. There are some return guidelines and restrictions please read or shipping + return policy. Exchanges & refunds will only be accepted if contacted within seven (7) days following the date you received the item.

No. Gift cards do not expire. However, promotion codes will.

Gift cards can be used online or in store

Yes, from time to time we offer discounts and promotions. Sign up for our email to receive news on special offers.

The best and easiest way is to subscribe to our newsletter and follow us on TikTok + Instagram, where we post all the information beforehand!

If you have a gift card that was purchased before March 10, 2021 through our eleven71shop.com site it will not work on our new website. Contact us at millerandjett@gmail.com with your gift card number - we will disable the current one and issue you a new one.

You can contact us anytime by email millerandjett@gmail.com. We usually get back to you in 24-48 hours.